Customer Support

HMA Pro VPN | Customer Support

 

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Hide My Ass customer support is available in 3 kinds:

FAQ: The Hide My Ass FAQ is huge, with many different classifications plainly arranged to assist quick guide users as to where the info they want could be. “Getting going,” “Lingo Buster,” “Data base,” and also “Other Goodies” are the groups, as well as every one aids users in a different way.

Email/Help form: This is the most typical way to call them, and is the weakness of this exceptional provider. Reaction times have actually been slow in the past, sometimes taking as long as two days, as well as this has to be recognized.

Live Chat: Their live chat is showcased on their homepage, not their assistance web page. Which is odd, we’ll confess, yet they’re available 12 hrs from a day. You will not get the answer to intricate concerns right here as most of the time you’ll obtain reduce and also paste URLs as solutions.

Their customer support can be detailed and also practical, however our experiences, as well as the responses from our readers, has explained some weak points in their customer support. Our company believe that a well sustained customer is a delighted customer, and felt it was right to decrease their ranking to second from leading due to this factor alone.

 

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